Privacy Policy

BeMyCrew ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform, website, and related services.

1. Information We Collect

We collect information you provide directly to us, including:

• Account information such as your name, email address, phone number, and company name
• Billing information including payment method details and billing address
• Business data you enter into the platform, such as customer records, job details, invoices, and scheduling information
• Communications you send to us, including support requests and feedback
• Usage data collected automatically, such as device information, IP address, browser type, and interaction patterns

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Power AI-driven features such as smart dispatch, voice AI, and automated scheduling
• Monitor and analyze trends, usage, and activities to improve user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity

3. Data Security

We implement industry-standard security measures to protect your personal information. All data is encrypted in transit using TLS and at rest using AES-256 encryption. We conduct regular security audits and maintain strict access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our website and platform. Cookies help us provide a better experience by remembering your preferences, understanding how you use our services, and serving relevant content. You can control cookies through your browser settings. For more details, see our Cookie Policy.

5. Third-Party Services

We may share your information with third-party service providers who assist us in operating our platform, processing payments, sending communications, and analyzing usage. These providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures. We do not sell your personal information to third parties.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@bemycrew.com.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: