Privacy Policy
Last updated: October 16, 2026
1. Information We Collect
Account & contact info: name, email, phone number, and company/role for office users and technicians. Job & customer records: service addresses, customer name/phone/email, job notes, and messages between a technician and a customer about a job. Photos & inventory captures: job-report and equipment photos you or your technicians take in the app, at full camera resolution. On iPhone Pro models with LiDAR, the inventory camera also captures a depth/distance map of the equipment or shelf being photographed (not of people) so stock can be measured and counted — see "LiDAR & depth data" below. Location: while one of your technicians' jobs is marked "On my way," we collect that technician's device location so the customer on that job can see their approach on a map; we stop as soon as the job leaves that status. We do not collect location at any other time. Calls, voicemails & AI receptionist data: if a company turns on the AI phone receptionist or voicemail, we process call audio, call metadata (caller number, time, duration) and, for the AI receptionist, a speech-to-text transcript of the call — see "Phone calls and the AI receptionist" below. Payment information: card details are entered directly into Stripe's hosted fields; we never see or store full card numbers. Device & push data: a push-notification token tied to your device so we can notify you about job assignments and messages. Usage data: pages viewed and basic product-usage events, and, only if a company's deployment has Google Analytics configured, aggregate web analytics (no advertising identifiers).
2. LiDAR & Depth Data
On an iPhone Pro with LiDAR, the in-app inventory camera can capture a depth map (distance, in millimetres, for each pixel) alongside the photo, plus the camera's focal-length/centre calibration, so shelves and parts can be measured and sized automatically. This is a photo feature, not a scan of your home or body: it runs only when a technician deliberately opens the inventory-capture screen and photographs equipment or stock, the photo and depth map are uploaded together to our storage, and neither is used for anything other than inventory sizing and the job/report it was taken for.
3. Phone Calls and the AI Receptionist
When a company enables BeMyCrew's AI phone receptionist, inbound calls to that company's BeMyCrew number are answered by an automated system: the call audio is converted to text in real time (speech-to-text), an AI language model (Anthropic Claude) reads that text to understand the caller's request, decide how to help (e.g., book a job, answer a question, or transfer the call) and generate a spoken reply, which is converted back to speech and played to the caller. We keep the resulting transcript and call metadata with the job or lead it created, for the company to review. Voicemails are recorded; the greeting says so ("This message is recorded"). Call recording and consent laws vary by state and country — some require telling every party on the call, or getting their consent, before recording. BeMyCrew reviews and requires sign-off on the in-call/voicemail consent wording before turning the AI receptionist on for a company (our internal "pilot" checklist), but each company is responsible for complying with the call-recording laws of the places it operates and calls.
4. How We Use Your Information
To provide the Service: dispatch and schedule jobs, show a technician's live location to the customer of their current job, run the AI phone receptionist and voicemail, send job/SMS/push/email notifications, size and count inventory from captured photos, and process payments and invoices. To support the business: optionally sync invoices to QuickBooks Online or appointments to Google Calendar if a company connects those integrations, respond to support requests, and send account/billing emails. To operate and improve the product: monitor for abuse and fraud, debug issues, and — only where analytics is configured for a deployment — understand aggregate feature usage. We do not use your data to train third-party AI models, and we do not sell it.
5. Who We Share Data With
We do not sell your personal data. We share data only with the service providers that run the platform, acting on our instructions: Amazon Web Services (file/photo/depth-map storage and hosting infrastructure), Google Firebase (sign-in and parts of our data layer currently being migrated to AWS/Postgres), Stripe, including Stripe Connect when a company accepts card payments (payment processing and payouts), Twilio and Telnyx (phone calls and SMS), Anthropic (the AI language model behind the phone receptionist), Deepgram (speech-to-text for calls), Cartesia, ElevenLabs and Amazon Polly (text-to-speech voices for the AI receptionist — a company's plan determines which), Google Maps (address lookup and mapping) and, only for companies that connect them, Google Calendar and Intuit QuickBooks Online, and Resend (transactional email delivery). We may also disclose data to comply with law, to enforce our terms, or in a merger or acquisition.
6. Data Storage and Security
Your data is stored on Amazon Web Services (file and photo storage) and Google Firebase (authentication and parts of our database, with an in-progress migration to a Postgres database on AWS), encrypted in transit (HTTPS/TLS) and at rest. Every query is scoped to your company; technicians can only see their own company's jobs, and roles (owner/admin/manager/technician) control what each person can view or change. We implement reasonable technical and organizational safeguards, but no system is 100% secure.
7. Data Retention
We retain your data for as long as your account or your company's account is active, or as needed to provide the Service (for example, job and invoice history your company may need for its own records or taxes). Call recordings, voicemails and AI-receptionist transcripts are kept with the job or lead they relate to, under the same retention. Upon a confirmed account-deletion request, we remove personal data within 30 days except where we must keep it for legal, tax, dispute, or fraud-prevention reasons.
8. Your Rights and Account Deletion
You may access, correct, export, or request deletion of your data, and opt out of marketing email. Technicians: open the app menu → Account → "Delete my account" (also at /tech/account/delete) to send a deletion request; this notifies your company owner and BeMyCrew support, and a person reviews and completes every request — nothing is deleted automatically the moment you tap the button. Company owners/office staff: request export or deletion from your dashboard support settings or by emailing hello@bemycrew.com. Deleting a technician's personal account does not remove your company's job history, since that record is not the technician's alone to delete.
9. Cookies and Analytics
We use essential cookies/local storage to maintain your session and preferences. We do not use third-party advertising cookies, and we do not use any cross-app or cross-site tracking identifier (no Apple AdSupport/IDFA use). Where a deployment has Google Analytics configured, we collect aggregate, product-usage analytics to improve the Service; this can be disabled by not configuring it, and is not used for advertising.
10. Children’s Privacy
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the last-updated date.
Want your data exported or deleted? Technicians can request it in the app (Account → “Delete my account”). Anyone can also email hello@bemycrew.com and we’ll take care of it.