Two-Way SMS
Meet your customers where they are — on their phones. BeMyCrew two-way SMS lets your office and field team send and receive text messages with customers directly from the platform. Appointment confirmations, schedule updates, follow-ups, and quick questions all happen via text, with a full conversation history saved to the customer record.
Why Two-Way SMS Matters
See how this feature helps field service businesses save time, earn more, and deliver better customer experiences.
98% open rate
Text messages have a 98% open rate compared to 20% for email. Your customers will actually see your communications.
Faster response times
Customers reply to texts in minutes, not hours. Resolve scheduling questions and job details faster than phone tag.
Built for the Way You Work
Every feature in BeMyCrew is designed around real field service workflows — not generic project management.
Complete conversation history
Every SMS is logged to the customer record. Anyone on your team can pick up the conversation with full context.
What's Included
Everything you need to run two-way sms like a pro — built in, not bolted on.
98% open rate
Text messages have a 98% open rate compared to 20% for email. Your customers will actually see your communications.
Faster response times
Customers reply to texts in minutes, not hours. Resolve scheduling questions and job details faster than phone tag.
Complete conversation history
Every SMS is logged to the customer record. Anyone on your team can pick up the conversation with full context.
Related Features
Two-Way SMS works even better with these complementary tools.
Frequently Asked Questions
Try Two-Way SMS Free
Open source — details coming soon. Set up in under 15 minutes and see the difference today.